iProgent Privacy Policy

iProgent is run by Online Process Systems. iProgent is a subscription service that allows customers to leverage a suite of organisational robustness tools that enhance and improve business processes, drive more structured outcomes for a business, and help a business remain compliant with quality, organisational and international standards (henceforth, the services).

In order to provide the services, the iProgent website collects, stores and manipulates data about your business and its users, including (but not limited to):

• Names and contact details of staff
• Organisation details of the business that is subscribed to the services
• Information on organisation structure, staffing, processes, policies, procedures and status and other information pertaining to the business and how it conducts day-to-day, long-term and strategic operations
• Information on logins, usernames, passwords and function access for people authorised to access the services
• Billing information to pay for the service subscriptions

The data we collect is used to enable us to offer the iProgent services, charge for subscription to these services, keep the services secure, and store the information you enter into the services for the purpose of achieving the stated outcomes of the services. The data may also be used by Online Process Systems to facilitate notification to the subscriber of billing issues, service issues and feature changes to the services, to administer and provide the services to subscribers, and to communicate with users of the services when they have actions outstanding in the services, as part of the general usage of the services and their associated tools and processes.

The data is stored by Online Process Systems, and a subset (billing information) is shared with our third party payment provider, to enable the billing and payment of subscription fees for the services. The data is not shared with any other third parties, nor is it used for any purpose not associated with the running, administration and delivery of the services. We do not share data with any third party not explicitly noted here.

By subscribing to the services, you accept this privacy policy and the usage to which we will put your data in order to administer and provide the services to you and your business. No part of the data used by the services can be excluded from the set of data required by the services without invalidating the subscription to the services. Additionally, it must be clearly noted that the services aggregate data from many users for a single business, and as a user of the services, if the professional relationship between you and the business that has subscribed to the services ends, you grant the business an irrevocable and ongoing right to continue to use and update any data that you may have entered into the services (i.e. library entries or acronyms that you entered into the services) to continue to deliver the services to the business, with the exception of your personal contact details (name, email and telephone number) associated with your individual user account. By logging into the services using any valid subscription or user account, you are indicating your acceptance of these conditions. If you do not accept these conditions, the services cannot be provided to you, and you should not subscribe to the services.

The primary customer of the services is the business for which the services have been subscribed. In jurisdictions where you have an established pro-forma legal right to request a copy of your data stored by the services, you may do so by contacting us in writing, stating the basis for your request, the jurisdication and legislation under which the request is made, and the data that you wish to see. You must provide a copy of a government issued photo identification showing your name and address, and a written authorisation from the business management granting you the right to obtain the data. We will make all endeavours to address such requests within 90 business days.